Welcome to Ressl AI. This Privacy Policy outlines how Ressl AI ("Ressl", "we", "our", or "us") collects, processes, and safeguards your personal information when you access and use our web application and associated services (collectively, the “Service”). This policy applies specifically to our AI-powered platform designed for Salesforce administrators.
2. Information We Collect
We collect and process only the data necessary to deliver and improve our services, including:
Salesforce Access Tokens: Used solely for authentication and authorization via secure OAuth protocols. Tokens are encrypted at rest and never exposed in plaintext.
Salesforce Metadata: Includes schema definitions, object relationships, field-level configuration, and permission sets, strictly scoped to provide accurate analysis and administrative support.
AI Interaction Logs: Chat transcripts, command inputs, and relevant session metadata are logged to enable product improvement, auditing, and debugging.
Usage Analytics: Aggregated and anonymized telemetry data such as feature engagement, error reports, and performance metrics.
3. How We Use Your Information
Your data is used exclusively to deliver and enhance the Ressl AI experience. Specifically, we use your information to:
Authenticate and securely connect to your Salesforce Org.
Dynamically query and process metadata for context-aware AI responses.
Enable our AI agent to assist with administrative tasks, configuration audits, and metadata analysis.
Continuously train and fine-tune our AI systems, leveraging only non-identifiable interaction patterns.
Monitor performance and usage trends to optimize feature development and reliability.
4. Data Storage and Security
We implement enterprise-grade security and compliance standards, including:
Encryption: All sensitive data (e.g., access tokens, interaction logs) is encrypted using AES-256 at rest and TLS 1.2+ in transit.
Access Controls: Role-based access controls (RBAC), audit logs, and principle of least privilege (PoLP) are enforced across our infrastructure.
Storage: Data is stored on secure cloud infrastructure with built-in redundancy and automated backups.
5. Data Sharing
We do not sell, rent, or trade your personal data.
We may share limited data with trusted sub-processors (e.g., cloud infrastructure providers, error monitoring tools), solely for the purpose of operating, improving, or securing our service. All such entities are contractually bound to strict confidentiality and data protection obligations compliant with applicable laws (e.g., GDPR, CCPA).
6. Your Rights
As a user, you retain full control over your personal data. You may:
Access the data we hold about you upon request.
Rectify inaccurate or outdated information.
Delete your account and associated data (subject to data retention obligations).
Restrict or Object to certain forms of data processing.
Withdraw Consent where applicable, without affecting prior lawful processing.
7. Policy Updates
This Privacy Policy may be revised to reflect changes in legal, regulatory, or operational requirements. We will notify users of any material updates through our application or via email, and update the “Effective Date” accordingly.
We encourage you to review this policy periodically to stay informed of how we protect your data.
8. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: arushi@resslai.com
Last Updated: 4th June, 2025
1. Introduction
Welcome to Ressl AI. This Privacy Policy outlines how Ressl AI ("Ressl", "we", "our", or "us") collects, processes, and safeguards your personal information when you access and use our web application and associated services (collectively, the “Service”). This policy applies specifically to our AI-powered platform designed for Salesforce administrators.
2. Information We Collect
We collect and process only the data necessary to deliver and improve our services, including:
Salesforce Access Tokens: Used solely for authentication and authorization via secure OAuth protocols. Tokens are encrypted at rest and never exposed in plaintext.
Salesforce Metadata: Includes schema definitions, object relationships, field-level configuration, and permission sets, strictly scoped to provide accurate analysis and administrative support.
AI Interaction Logs: Chat transcripts, command inputs, and relevant session metadata are logged to enable product improvement, auditing, and debugging.
Usage Analytics: Aggregated and anonymized telemetry data such as feature engagement, error reports, and performance metrics.
3. How We Use Your Information
Your data is used exclusively to deliver and enhance the Ressl AI experience. Specifically, we use your information to:
Authenticate and securely connect to your Salesforce Org.
Dynamically query and process metadata for context-aware AI responses.
Enable our AI agent to assist with administrative tasks, configuration audits, and metadata analysis.
Continuously train and fine-tune our AI systems, leveraging only non-identifiable interaction patterns.
Monitor performance and usage trends to optimize feature development and reliability.
4. Data Storage and Security
We implement enterprise-grade security and compliance standards, including:
Encryption: All sensitive data (e.g., access tokens, interaction logs) is encrypted using AES-256 at rest and TLS 1.2+ in transit.
Access Controls: Role-based access controls (RBAC), audit logs, and principle of least privilege (PoLP) are enforced across our infrastructure.
Storage: Data is stored on secure cloud infrastructure with built-in redundancy and automated backups.
5. Data Sharing
We do not sell, rent, or trade your personal data.
We may share limited data with trusted sub-processors (e.g., cloud infrastructure providers, error monitoring tools), solely for the purpose of operating, improving, or securing our service. All such entities are contractually bound to strict confidentiality and data protection obligations compliant with applicable laws (e.g., GDPR, CCPA).
6. Your Rights
As a user, you retain full control over your personal data. You may:
Access the data we hold about you upon request.
Rectify inaccurate or outdated information.
Delete your account and associated data (subject to data retention obligations).
Restrict or Object to certain forms of data processing.
Withdraw Consent where applicable, without affecting prior lawful processing.
7. Policy Updates
This Privacy Policy may be revised to reflect changes in legal, regulatory, or operational requirements. We will notify users of any material updates through our application or via email, and update the “Effective Date” accordingly.
We encourage you to review this policy periodically to stay informed of how we protect your data.
8. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: